Privacy
LEGAL DISCLAIMER
The information provided on the Site is for general informational purposes only. We make no warranties regarding the accuracy, completeness, or reliability of any information on the Site. Your use of the Site is at your own risk.
THE BASICS
At DEDICATED OFFICE TEAM ("we", "our", "us", "DOT"), we recognize that unforeseen circumstances can occur. However, cancellations and missed appointments disrupt our scheduling and inconvenience others who need timely service. To ensure fairness and efficiency for all clients, we strictly adhere to the following policies without exceptions:
REFUNDS
All purchases are final. We maintain a strict 100% no refund policy. Once services are purchased, they cannot be refunded under any circumstances, except in cases where we determine cancellation on our end is necessary. Rescheduling of services is the only available option.
MISSED APPOINTMENTS
Missed appointments are non-refundable and can only be rescheduled.
CANCELLATIONS & SCHEDULED SERVICES
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Full refunds are only available for cancellations made 24 hours or more before the scheduled appointment date & time.
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It's the client's responsibility to confirm their statuses and suitability for testing before scheduling.
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Estimated processing times are not guaranteed and delays due to various factors do not qualify for refunds or discounts.
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Test parties or third-party payers are jointly liable for payment.
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All payments must be settled before service.
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If testing cannot proceed due to changes in circumstances or complications, fees remain nonrefundable. Reschedule ONLY.
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Additional DNA samples may be requested for accurate testing; refusal to provide these samples does not warrant a refund.
We regret that we cannot make exceptions to these policies.
THREE STRIKES POLICY
After three instances of missed appointments, we reserve the right to terminate your ability to schedule appointments at our facility.
PETS
At DOT, we understand that pets are important members of your family. However, to ensure the safety and efficiency of our mobile testing services, we enforce the following pet policy:
PET RESTRICTION
For the safety of our staff and your pets, we kindly request that all pets be securely confined away from the testing area during our visit. This includes keeping pets in a separate room or secured in a crate or carrier.
SERVICE ANIMAL EXCEPTION
We recognize that some patients may require the assistance of a service animal. Service animals accompanying patients will be accommodated during the testing process, provided they do not pose a safety risk to our staff or interfere with the testing procedure.
LIABILITY
While we take precautions to ensure a safe environment, DOT is not liable for any incidents involving pets during our mobile testing services.
RESULTS DELIVERY
At DOT, we are committed to delivering accurate and timely test results to our patients. Our result delivery policy ensures that you receive your results efficiently and securely:
TIMELY DELIVERY
We strive to deliver your test results as promptly as possible. Results will typically be available within the timeframe given to you before and after the completion of testing.
SECURE DELIVERY
To maintain confidentiality and privacy, we deliver results through secure channels only. This may include encrypted emails, secure online portals, or direct communication with your healthcare provider.
NOTIFICATION
Once your results are ready, we will notify you through your preferred contact method (phone, email, etc.). Please ensure that your contact information is up to date to avoid delays in receiving your results.
FOLLOW-UP
If your results require further explanation or follow-up, our team will be available to provide guidance and answer any questions you may have. We are committed to supporting you throughout the testing process and beyond.
PRIVACY
We value your privacy and are committed to protecting it. Here's a brief overview:
INFORMATION COLLECTION
We collect personal, billing, and project-related information through our website and phone interactions.
INFORMATION USAGE
Your information is used solely to provide services, and we do not share it outside our organization except when necessary to fulfill your requests or in response to legal requirements.
DATA SECURITY
We employ physical, electronic, and managerial measures to safeguard the information we collect both online and offline, including secure SSL connections for online transactions.
CHILDREN's POLICY
We do not knowingly collect or maintain information from individuals under 13 years old.
THIRD-PARTY WEBSITES
We may provide links to third-party websites for your convenience, but we do not control or endorse their content and are not responsible for their privacy practices.
ACCESS & CORRECTIONS
You can review or update your personal information by contacting us at dot@WeDotThis.com, and we'll take steps to verify your identity for security purposes.
CONTACT US
If you have any questions or concerns about our policies, feel free to reach out to us at dot@WeDotThis.com.
We apologize for any inconvenience, but we cannot make exceptions to these policies.